Refund policy

Return & Refund Policy

Last Updated: November 6, 2026

At Deliver Me Sweets™, we take pride in carefully selecting, packaging, and shipping our sweet treats. We want every order to arrive in excellent condition and bring a smile to the person receiving it!

All Candy & Food Sales Are Final

Due to the perishable and consumable nature of our products, all candy, chocolate, and other food product sales are final.

We do not accept returns or exchanges for changes of mind, personal taste preferences, or unwanted gifts.

However, if your order arrives damaged, contains an incorrect item, or has a product quality issue, we want to make things right!

Damaged, Incorrect, or Defective Orders

If there is a problem with your order, please contact us as soon as possible, preferably within 48 hours of delivery.

When contacting us, please include:

  • Your order number

  • A brief description of the issue

  • Photographs of the damaged or incorrect products and packaging, if available

The 48-hour reporting period helps us investigate shipping issues promptly. It does not limit any rights you may have under applicable law.

Refunds & Replacements

If your order arrives damaged, incorrect, or defective, we will review the situation and work with you to make things right.

For verified problems, we generally offer your choice of:

  • A Replacement: We will send a replacement for the affected product at no additional cost to you, including replacement shipping, subject to product availability.

  • A Refund: We will issue a refund to your original payment method for the affected product or order, as appropriate.

Shipping Refunds

  • If your entire order arrives damaged, incorrect, or unusable, we will refund the full purchase price, including the original standard shipping charge.

  • If only part of your order is affected, we will refund the affected product(s). Original shipping charges are generally nonrefundable when the remainder of the order was delivered correctly.

  • If we send a replacement, you will not be charged additional shipping.

  • Additional charges for expedited shipping will be reviewed on a case-by-case basis.

Refunds will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy limits your rights under applicable consumer protection laws.

Returns of Food Products

For food safety reasons, we generally do not require customers to return damaged, incorrect, or defective candy products.

If additional information is needed to resolve an issue, we will contact you directly.

Product Assortments & Substitutions

Some of our gift boxes contain assorted candies and chocolates. Individual products, flavors, packaging, and selections may vary based on availability, as noted in our product descriptions.

We strive to maintain the advertised quality and overall value of every gift box.

Normal assortment variations disclosed in the product listing are not considered incorrect orders.

Contact Us

If you have questions about an order or need assistance, please contact Deliver Me Sweets™ via email at blanca@delivermesweets.com or call 802-388-4518.

We appreciate your business and look forward to making your day a little sweeter!

Deliver Me Sweets™
Sweet Surprises, Delivered!